Privacy

MAES HANDMADE PRIVACY POLICY

This is our privacy policy and to explain how we process your personal data at Maes Handmade, 20 Primley Park Mount, Leeds, LS17 7JS, privacy@maeshandmade.co.uk how we protect your privacy.

Essential information we collect in operating our online store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in. We do this in order to:

- Remember who you are after you log in so you don’t need to authenticate at each click.
- Monitor our website is running with the high performance we are dedicated to providing.
- Let you browse between products without starting back from the home page at each click.
- Remember if you put something in your shopping cart before you decide to checkout.
- Control that your data is processed securely.

We call the information mentioned above “essential information” and we collect it through the use of cookies. Cookies are small text files that most websites uses. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action.

COOKIES

We use cookies without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.

Order information you expressly provide should you buy something from our store, we will need more specific information about you.

To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order.

We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment.

You can also sign up for an account directly if you prefer. This will confirm your interest in our store and give you the convenience of a faster checkout experience, when you decide to buy our products, you do not have to provide all of your information over again - you just have to log-in.

Before registering your account, we will ask you to expressly provide your consent to this privacy policy. Only if you give us your consent, we will open your account. We also give you the possibility to easily withdraw your consent and delete your account. Just connect with us at the contact details right here.

If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.

If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.

WEBSITE VISITOR TRACKING

We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link).

This is very similar to the “essential information,” but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications, including things like Newsletters. We capture this information through cookies, called a "beacon," that we allow you to block.

HOW CAN YOU CONTROL YOUR PERSONAL DATA?

If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to our Data Privacy Leader K.Nauth, privacy@maeshandmade.co.uk.

OTHER USES OF PERSONAL DATA

We have chosen reputable Partners to manage the full capability of our business, ensuring our customers have their privacy respected to the highest possible standards. Should you need to manage any element of your personal information, you will find our guidelines below:

MAES HANDMADE EMAILS/COMMUNICATIONS

Our emails are managed directly with Microsoft Office 365. We strictly follow the recommendations as advised under Office 365’s DSR case management processes. Office 365 use encrypted passwords and security software to ensure your details are protected. Should you receive an email from us that appears suspicious with an external link, please do not click on it, and contact us immediately so we can investigate.

Our emails are monitored by Helen or Fiona (two people maximum). They have access to your name, email address and whatever other information you may have emailed to us.https://docs.microsoft.com/en-us/microsoft-365/compliance/gdpr-dsr-office365

MAES HANDMADE WEBSITE & SOCIAL MEDIA

Our website is managed by BigCommerce and is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield ​here​ on the official site of The International Trade Administration (ITA), U.S. Department of Commerce.11305 Four Points Drive​​​ / ​​Building II, Third Floor​​ /​​Austin, TX 78726

MAES HANDMADE SOCIAL MEDIA ADVERTISING is managed through FaceBook & Instagram

FACEBOOK embed a widget to allow you to see information about, and “like”, our Facebook page. This widget may collect your IP address, your web browser User Agent, store and retrieve cookies on your browser, embed additional tracking, and monitor your interaction with the widget, including correlating your Facebook account with whatever action you take within the widget (such as “liking” our Facebook page), if you are logged in to Facebook. For more information about how this data may be used, and if you would like to be removed please see Facebook’s data privacy policy: https://www.facebook.com/about/privacy/update

INSTAGRAM use a Feed plugin to display social media content on our website. As a result, our website makes requests to Instagram’s servers in order to get the data to populate the feed(s) and to display images and videos. These requests make your IP address visible to Instagram, who may use it in accordance with their data privacy policy: For more information about how this data may be used, and if you would like to be removed please see Instagram’s data privacy policy:https://help.instagram.com/519522125107875

MAES HANDMADE WEBSITE TRANSATIONS

Our payment is managed by Paypal powered by BrainTree. Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), but we want to use accredited companies to process your credit card information. For more information about how this data may be used, and if you would like to be removed please see Instagram’s data privacy policy: https://www.paypal.com/uk/webapps/mpp/paypal-and-your-data

MAES HANDMADE SHIPPING

Royal Mail manages all of MAES HANDMADES SHIPPING. For more information about how this data may be used, and if you would like to be removed from any additional services please see Royal Mail’s data privacy policy https://personal.help.royalmail.com/app/answers/detail/a_id/293/~/how-do-i-opt-out-of-receiving-any-leaflets-or-unaddressed-promotional-material%3F

DATA STORAGE - HOW LONG DO WE KEEP YOUR DATA?

We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask us to delete it.

DO WE HAVE ANY LEGAL OBLIGATIONS WHEN HANDLING YOUR DATA?

We do, and we may be required to share your personal information to comply with applicable legal obligations, for example Her Majesty's Revenue and Customs.

IF YOU NEED TO LODGE A COMPLAINT OR WISH TO DISCUSS ANY PRIVACY MATTERS

Please contact our Data Privacy Leader K.Nauth at privacy@maeshandmade.co.uk, or please complete this form here

REVIEW OF OUR POLICY

If we update our Privacy Policy to reflect a change or improvement of our services or a new legal obligation, we will publish the new version on our website, and we will make it clear on our homepage https://www.maeshandmade.co.uk will be visible as you enter our store. ​ This Privacy Policy was last reviewed in November 2019.